Frequently Asked Questions
Orders generally ship within 2-7 business day providing stock is available while it is 15-25 business days if stock is out (we will contact you for this case and discuss if you will keep order or get a refund). You could contact us to confirm the handling time before putting order. You will receive an order confirmation, via email, shortly after your order has been placed. Please note this is not a shipping notice but we will email you a second time with a shipping notice/invoice to let you know that your order has been dispatched from our warehouse. We invite you to log into your account online anytime to view the status of all of your orders.Orders that have incomplete or invalid shipping address may be delayed. OIBAG will attempt to contact customer for an update on the shipping address. Orders that require manual billing or shipping address verification will be delayed until proper billing confirmation document is provided.
We ship items out as soon as possible, but this won’t always be the same day as your order. Please allow up to 10-20 business days for delivery time. If we anticipate a longer lead time, we will notify you. If you have any questions on a specific item’s lead time, please contact us at [email protected] .com or call 86-755-2344-7309 with any questions.All of our orders are shipped via standard shipping method. Delivery times typically range between 10 – 20 business days.